Last Updated: 10 April 2025
ClerkiQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully. By using our service, you consent to the practices described in this policy.
Transparent Business Model: ClerkIQ operates on a transparent pay-per-use credit system. We generate revenue solely through direct payments from users for our document processing services. We do not monetize your data in any other way.
Data Usage Limitations: Your financial data is used exclusively for the document processing services you request. We will never:
No Hidden Affiliations: ClerkIQ is an independent software company. We are not affiliated with, owned by, or operated as a data collection tool for any lending institution, credit provider, or financial services company.
a. Personal Information: When you register for an account, we collect information such as your name, email address, phone number, and company details.
b. Financial Data: Our service processes financial information including bank statements, transaction data, and other accounting-related information that you upload or input into the system. This data is processed solely for the purpose of providing our document extraction services.
c. AI Processing Data: As part of our AI-powered features, we may collect and process data patterns, categorization information, and extraction results from documents you submit. This processing is limited to improving the accuracy of your specific requests.
d. Usage Information: We collect information about how you interact with our service, including log data, device information, IP addresses, and browser type.
e. Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information.
a. Provide and Maintain Service: To deliver the features of our platform, manage your account, and improve our service delivery.
b. AI-Powered Features: To power our artificial intelligence algorithms that extract and process transaction data from bank statements and other documents you submit. This processing is strictly limited to fulfilling your service requests.
c. Communications: To respond to your inquiries, send service-related announcements, and provide customer support.
d. Analytics and Improvements: To understand how users interact with our platform and enhance the user experience. This analysis is limited to service functionality and does not involve financial profiling.
e. Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
a. Financial Document Processing: Our AI technology processes financial documents you upload to extract relevant information. This processing occurs solely to fulfill your service request and is not used for any commercial analysis beyond service delivery.
b. Model Training: We may use anonymized and aggregated data patterns (not your actual financial data) to improve our AI models and enhance the accuracy of our services. Individual financial transactions and account details are never used for model training.
c. Human Review: In certain cases, processed data may be reviewed by our trained staff to improve the accuracy of our AI systems, always following strict confidentiality protocols and non-disclosure agreements.
d. Data Isolation: Your financial data is processed in isolation and is never combined with other users' data for analysis or profiling purposes.
e. Accuracy Disclaimer: While we strive for high accuracy in our AI-powered features, you acknowledge that automated processing may result in errors or misinterpretations. It is your responsibility to review and verify the outputs generated by our system.
We do not share your financial data with third parties except in the following strictly limited circumstances:
a. Essential Service Providers: We may share minimal necessary information with our hosting and infrastructure providers (such as cloud storage services) who are bound by strict data protection agreements and cannot access or use your data for any purpose other than providing the technical infrastructure for our service.
b. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but only with the same privacy protections.
c. Legal Requirements: We may disclose your information only if required to do so by law or in response to valid legal orders by public authorities.
d. With Your Explicit Consent: We may share your information with third parties only when we have your explicit, informed consent to do so.
Important Note: We will never share your financial data with lending institutions, credit agencies, marketing companies, or any entity that could use it for commercial purposes beyond the services you explicitly requested from us.
Security Measures: We implement industry-standard technical and organizational measures to protect your financial data, including:
Data Processing Transparency: Unlike services that operate with unclear business models, we maintain full transparency about our data processing:
Important Disclaimer: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. However, we commit to immediately notifying you of any security breaches that may affect your data and will work transparently to resolve any issues.
We will retain your information for as long as your account is active, as necessary to provide you with our services, or as required by applicable laws. We will take reasonable steps to delete your information upon request unless retention is required by law or for legitimate business purposes.
Depending on your location, you may have certain rights regarding your personal information, including:
a. Access: The right to access personal information we hold about you.
b. Correction: The right to request correction of inaccurate information.
c. Deletion: The right to request deletion of your information.
d. Restriction: The right to request restriction of processing of your information.
e. Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
f. Objection: The right to object to our processing of your information.
Our service is not directed to children under the age of 18. If we become aware that we have collected personal information from children without parental consent, we will take steps to remove that information from our servers.
For users in South Africa, we comply with the Protection of Personal Information Act (POPIA). This includes:
a. Information Officer: We have appointed an Information Officer responsible for ensuring our compliance with POPIA.
b. Processing Limitations: We only process personal information for the purposes described in this policy.
c. Direct Marketing: We will only send direct marketing communications with your consent.
d. Cross-Border Transfers: If we transfer your information across borders, we ensure adequate protections are in place.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Our Commitment to Transparency: In an industry where some services operate with hidden agendas or unclear business models, we want to be absolutely clear about our practices. If you have any concerns about:
We encourage you to contact us directly. We will provide clear, specific answers and welcome any verification requests.
Regular Privacy Audits: We commit to annual privacy practice audits and will make summary results available to users upon request.
If you have any questions about this Privacy Policy, our data practices, or want to verify any of our commitments, please contact us at:
Email: support@clerkiq.co.za
Subject line for privacy inquiries: "Privacy Policy Verification"
By using ClerkiQ, you agree to the collection and use of information in accordance with this Privacy Policy. We stand behind every commitment made in this document.